This paper tackles a difficult problem: How to install a new generation of process control in existing chemical plants.  The issues of: is it really needed and what's it going to take, both technically and managerially, are developed in depth.  It concludes with specific gains that should be expected.

The goal of the paper is to demonstrate the validity of a structured, repeatable approach to such a daunting problem.

The author was the external interventionist in an earlier installation of a new generation of process improvement methodologies.  The managerial template which structured that installation is applied here to the case of process control.

Back in the 1950s when Du Pont was pressured to license nylon, it became clear that there was going to be a competitive nylon market of enormous proportions. The technical management back then realized that Du Pont could lose its dominant market position because the existing batch processes simply could not meet this market demands.

The response to the impending business crisis was to develop and implement a new production paradigm organized around the principle of continuous processing. This resulted in the ETF project, named for the collaboration between Du Pont's Engineering and Technical Functions. In 1957, they set up a prototype plant in Seaford, Delaware which was running smoothly in under two years. By the mid-1960s, the transition from batch to continuous processing was essentially complete, including the advanced Bulked Continuous Filament (BCF) process for making carpet yarn.

Today, Du Pont's nylon production is a similar business crisis.  These same continuous production plants that have served our businesses so well are being challenged in the marketplace. The crisis we now face is escalating customer (and societal) demands in increasingly competitive markets. And we must meet these demands with fewer people using existing facilities at just the time when technological progress seems to be increasingly difficult.

The thesis of this paper is that again the response to Du Pont's business crisis should be the adoption of a new paradigm. In this case, it is not how we do production, but how we do process control. As in shifting from batch production to continuous production, we need now to shift from our top-down, hierarchical, centralized control paradigm to a new bottom-up, organic, decentralized control paradigm. Only after this shift occurs will our Nylon business achieve the low costs and high levels of customer satisfaction that will inevitably result from the empowerment and engagement of all technical and manufacturing people.

This paper begins with the business factors which press us to consider a change as drastic as a paradigm shift. Dr., "Doc," Blanchard, former president of Du Pont, has gone on record as saying that our competitiveness critically depends on a step change in the rate of our process improvement. This new process control paradigm is intended to leverage such a step change by transferring into Du Pont existing technical know-how from non-traditional disciplines (e.g., aerospace) and new managerial models from leading organizations (e.g., Toyota, U. S. military).

Next, an actual precursor to process control's next generation is discussed as it exists today at Du Pont's Camden, South Carolina nylon plant. Its greater than 90%" decrease in experimental cycle time and up to 70%" reduction in breaks (i.e., production interruptions caused by thread line breaks) demonstrates the fertility of its new paradigm. The section concludes with the portrayal of the actual paradigm shift that was implemented.

The paper segues into a section about the next generation of process control.   The section suggests how the technical seeds of the next generation are actually evident and working in a Camden's BCF nylon spinning test cell. This new generation's paradigm shift is followed by some discussion and concludes with the criteria for selecting suitable applications. The compelling domain for this new generation of process control is process steps which are both fast changing and complex.

The actual conceptual and managerial factors that go into the implementation of a paradigm shift are discussed next. This is followed by specific suggestions for anyone who might consider an initiative in this direction. The conclusion ends with speculations about performance gains which may seem exaggerated, but actually are based on over a dozen such paradigm shifts.

With such precedents in mind, it seems only appropriate to reflect that there is ample evidence (take rayon, acetate, Orlon, Dacron, for example) that the life cycle of our major fiber innovations is about 40 years. If you consider ETF and BCF as our last major nylon innovations, then barring new major nylon innovations, this may be the last decade of Du Pont's crown jewel --- nylon. This paper is about a major nylon innovation --- a whole new process control paradigm so that nylon might make its 100th anniversary as the Du Pont jewel!

The situation at Du Pont Fibers, as with most of its industry, is that it is under increasing pressure from market trends at the same time that its rate of technical progress seems to be slowing. Just when we in Fibers seemed to have triumphed in making enormous volumes of product at a low cost (as in the 1970s and the 1980s), we look up from our tasks only to find that our competitors are catching up. Furthermore, our customers (sometimes seeming unappreciative) are demanding a higher variety of offerings, more stringent performance in all dimensions, and higher levels of even more responsive service. If that weren't enough, they are backward integrating while expecting increased "openness." Meanwhile our society (including ourselves and our families) is becoming ever more critical of emissions and waste. All this while the financial markets seem to have shorter and shorter memories and no appetite for investment levels of the good old days.

In a memo dated May 3, 1990, to the Fibers Plant Managers, Ray Johnson, vice president of Fibers' manufacturing, says in eloquent Du Pont-speak:

"Over the last two years, the Corporate Manufacturing Committee has identified sizable opportunities for earnings enhancement through benchmarking studies and other opportunity analyses. The opportunity in improved process control, resource sharing, simplified and integrated computer systems, best maintenance practices, and continuous flow manufacturing total about $[the size of which is both large and proprietary, but would raise the price of the common stock by over ten dollars per share]. No other effort, whether it be new products or new ventures, provides a comparable opportunity for this company. Because of the magnitude of the stake and the need to move significantly faster than we have thus far, E. P. Blanchard has stated that we need to make a step-change [Ray Johnson's emphasis] improvement in our rate of progress, if our businesses are to be competitive throughout the 1990's ."

Such a daunting technical challenge seems all the more formidable precisely because so much is at stake. But this is exactly the time for calm reflection. The approaches associated with any domain will, quite understandably, after decades of yielding useful discoveries lose their fertility. During those very same decades, whole new approaches built on new technologies and applied productively in different domains have come into existence carrying on quite a separate life. The calm reflection is to allow the mind to contemplate which of the many approaches of the intervening decades might inject rejuvenation to a seemingly worn down domain.

We're at just such a juncture today, I contend. Over the past thirty years we have seen computers advance and proliferate beyond imagination. During this same period, the aerospace industry developed spacecraft that performed high speed, precision, maneuvers such as docking and reentry. In our two major military engagements during this same period, we as a Nation saw the disastrous effect of an outmoded command structure followed by the success of a new paradigm of control (known as maneuver warfare). These are the proofs of principle for the next generation of process control.

With a measure of inspiration from Ray Johnson's memo above, about two years ago a team of us in Du Pont's Nylon Fibers set out to design and implement a paradigm shift in how we did process improvement. After about eighteen months, we actually experienced the punctuated progress that we predicted an appropriate paradigm shift should yield. At our Camden BCF spinning test cell, test series that took a week just two years ago, now are routinely done in a couple of hours. The progress on thread line breaks, due in good measure to additives and finishes, is brought on-line and understood in weeks rather than months and manifests in one third the breaks. High volume products that were thought to have been optimized are being re-investigated and are also experiencing similar gains.

We believed that we could improve yields to the extent of running three times as long between breaks. This is because an economical, novel (to most fiber producers) and effective new paradigm is now made possible by coupling the dramatically beneficial economies of personal computing (software as well as hardware) with the maturity of sophisticated aerospace technologies. Our reasoning was that breaks occur on-line, in milliseconds, as the result of any number of factors (usually working in concert). Therefore, we proposed doing our process improvement by using real-time, on-line, millisecond, sampling and processing of a large number of variables (64 initially) using technology common to the aerospace industry (Fourier Transforms, Kalman Filtering, Nyquist Sampling, Bode Plots, phase diagrams, ...) on a flexible, inexpensive, personal computer platform. We also felt that we wanted an approach with such alacrity that ideas would just be tried, rather than predicted, debated, and approved before being tried. We thought results would be richer and more conclusive, if we worked under the watchful, objective, and helpful eye of manufacturing.

The open, trusting environment earned the enthusiastic participation of all manufacturing people involved. Lo and behold, manufacturing people were beginning to feel like full partners in the collaborative pursuit of break causes. Another constituency, new product developers, actually get excited solving problems this new way. And, finally, having sufficient resourcing to pursue systemic causes of thread line breaks gives those involved a real sense of accomplishment.

The cumulative result is a shift in process improvement performance as evidenced in the monthly reports of new products coming on-line rapidly and with low break levels. Most dramatic is the new first pass yield record set by Camden BCF in April of this year which is a full 3%" higher than the previous record!

We went about implimenting this by setting out to induce the following paradigm shift:

 TECHNICAL SHIFTS
(process improvement)

To most this may not seem as consequential a paradigm shift as when the continuous processes replaced batch processes in the early 1960s. However, back then it was the ever conspicuous reconfiguration of equipment (i.e., the means of operating continuously) that made that paradigm shift obvious. This latest paradigm shift is a dramatic reconfiguration, not of equipment, but of where process improvement is done, how process improvement is done, and by whom process improvement is done. It is no longer done in the laboratory or in the technical area, but rather on the factory floor. It is done not in isolation of manufacturing people, but in collaboration with them. And, it is done dynamically and spontaneously, with much less premeditation (e.g., planning), authorization, and consensus.

Camden BCF's spinning test cell discussed above is on an operational production spinning machine and sometimes actively controls it during actual production. Already there are ongoing test series (particularly those investigating bulking) which require control of the winding tension and the post bulk tension. If some of the controls (e.g., draw ratios and finish roll speeds) can be decoupled from the other thread lines, then a much wider range of tests can be run and this spinning machine will be even more autonomous. In these cases, this test cell is or will be acting like an alternate control of the spinning process. When it is controlling the spinning process, it does so right at the spinning machine (not from the centralized control room) by the people at the "bottom" with an intelligent or organic awareness and concern for the whole. This isolated instance of a shift in control contains the seeds of the next generation of process control.

The paradigm shift being proposed here for the next generation of process control will include the following:

 MANAGERIAL SHIFTS
(process improvement)

I have been told of many step changes in performance experienced by Du Pont technical people at some time in their career. What is most notable about the Camden BCF paradigm shift (and concomitant step change in performance) is not that our ambitious goals were achieved, but that we set about doing that programatically, in a way that is repeatable rather than episodic. It is the highlights of that programmatic structure that I want to share with you.

We identified six critical factors needed to shift a paradigm: a Clear Purpose, a Unifying Strategy, External Intervention, Sponsorship, Team Buy-In, and a Local Champion. The specific example in the case of the BCF spinning test cell is shown in the parentheses below.

 CONCEPTUAL FACTORS
(general case)

The successes at Camden are largely the result of the teamwork of both technical and manufacturing people so ably championed by Mr. Richard Dommel and so enthusiastically supported by Mr. Craig Corey and Drs. Warren Easley and Ted Sandukas.

The initiator and invisible director of this systematic step change in Du Pont Fibers' renewal has been Dr. Richard Hess; Dr. Michael Geoghegan has provided a theoretical framework for determining that we are "in league with the future." Dr. John Hesselberth and Mr. Jay Tanzer insulated the process improvement paradigm shift program during several reorganizations.

I want to thank Mr. Robert Wiecke for making the arrangements for me to present this paper at this conference.